You may see any of the practice doctors, please tell the receptionist who you would like to see, and they will try to suit you wherever possible. At some time the doctor of your choice may not be available, the receptionist will offer you alternatives, but please be understanding if she needs to ascertain the urgency of your problem, in order to find the most appropriate appointment for you.
Please remember our receptionists carry out their duties with the intention making the Practice run as smoothly and safely as possible.
They may ask you a few 'irritating' questions or may keep you waiting but this is unintentional. Please try to help by giving the Receptionist the necessary information as she has to judge the urgency of the request and may need to speak to the doctor.
Please let us know if you are unable to keep an appointment as another patient may be able to be seen. The practice publishes the number of consultation and missed appointments monthly.
If you think you are going to be late for an appointment please contact the surgery as soon as possible to advise us. Patients who arrive within 15 minutes of their booked appointment will be seen at the Doctor or Nurses discretion. However, if you are more than 15 minutes late we will need to re-book your appointment
Urgent Appointments, Triage and Telephone Enquiries
If you feel your problem is medically urgent please tell the receptionist. Your name and home telephone number will be taken and someone from the Triage Team will contact you to ascertain, in confidence, the nature of your problem and advise you on the telephone, see you in surgery or ask a doctor to see you at the appropriate time.
This scheme, which was piloted in Lyndhurst, has now been introduced in the majority of practices in the New Forest. Please do not abuse the system - non-urgent problems in an urgent slot may prevent a more seriously ill person from seeing the doctor.