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Noticeboard

CORONAVIRUS

If you have been to an affected place in the last 14 days OR had contact with somebody with Coronavirus AND have any of these symptoms:  Cough, Fever, Shortness of breath, please search 'NHS coronavirus' for advice and to access the 111 online coronavirus service, or call NHS 111.  Please do not attend the surgery.

In light of the current situation and in the best interests of our patients and staff, we will temporarily be changing routine appointments to telephone consultations.  Please speak to a receptionist if you wish to book a telephone call to discuss a routine medical matter with a nurse or doctor.  Patients with urgent queries will be triaged by the doctor in the usual way and offered a face to face consultation if required.  For more information on our triage service, please click on the appointments tab at the top of the page.

Online booking of appointments has been temporarily suspended and we apologise for this inconvenience.

 The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Local Pharmacies

Please be aware we are NOT directly linked to any local Pharmacy.  any queries MUST be directed to the Pharmacy concerned.

Local Pharmacies include

AR Pharmacy, West Totton

Day Lewis, Brockenhurst 

Forest Pharmacy, Cadnam

Lloyds Pharmacy, Totton

Rowlands Pharmacy, Lyndhurst

Babies Cry. You Can Cope!

If you require non urgent medical treatment and advice when the surgery is closed you should call

111 

For life threatening medical emergencies call 999

Measles vaccines

Due to outbreaks of measles being reported in the South of England we are recommending anyone who has not had 2 doses of the measles vaccine (known as MMR) to make an appointment with our nurse to have this done.  This is especially important if you are travelling to Romania, Italy or Germany.

 

 

 

surgeryAppointments

You may see any of the practice doctors, please tell the receptionist who you would like to see, and they will try to suit you wherever possible. It is useful to see the same doctor if you are presenting with an ongoing problem for continuity, where possible.  At some time the doctor of your choice may not be available, the receptionist will offer you alternatives, but please be understanding if she needs to ascertain the urgency of your problem, in order to find the most appropriate appointment for you.

Please remember our receptionists carry out their duties with the intention making the Practice run as smoothly and safely as possible.

They may ask you a few 'irritating' questions or may keep you waiting but this is unintentional.  Please try to help by giving the Receptionist the necessary information as she has to judge the urgency of the request and may need to speak to the doctor.

Please let us know if you are unable to keep an appointment as another patient may be able to be seen. The practice publishes the number of consultation and missed appointments monthly.

Late Arrivals

If you think you are going to be late for an appointment please contact the surgery as soon as possible to advise us. Patients who arrive within 15 minutes of their booked appointment will be seen at the Doctor or Nurses discretion.  However, if you are more than 15 minutes late we will need to re-book your appointment


Urgent Appointments, Triage and Telephone Enquiries

We no longer "hold back" appointments to be booked on the day.  Instead patients requesting an on-the-day appointment will be asked if it is medically urgent for today.  If it is a routine problem you will be offered a 'routine' GP appointment.

Patients that medically need a face-to-face appointment on that day will have an appointment arranged.

If you feel your problem is medically urgent please tell the receptionist.  Your name and telephone number will be taken, along with a brief description of the nature of the problem.  Someone from the triage team will contact you to ascertain, in confidence, the nature of your problem.  They will then be able to advise you, offer a prescription on the telephone, signpost you to an appropriate service or arrange a face-to-face appointment in an appropriate timescale.

This change was made following an audit of our own appointments in 2018, but also following the Time for Care Scheme piloted across the NHS nationally in 2016 which showed an improvement in GP waiting times and reduced need for urgent care consultations.

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E-consult

This is available through the website and allows you to

1)  Get general advice about a condition from a reliable NHS resource online

2)  Contact the GP surgery for a condition that you don't think needs a face-to-face appointment or you aren't sure of the urgency.

3)  Contact the GP surgery for administrative tasks - such as a re-issue of a prescription, or a fit (sick) note.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website