Welcome to Lyndhurst Surgery

Website update 22.5.20 – “Open for business”

Please be aware that we are experiencing difficulties with out telephone lines today and this is being investigated by our telephone provider.  We apologise if it takes longer than usual to get through to a receptionist. 

You may have been aware of wide-ranging changes to how the surgery is functioning in light of the pandemic. We would like to express a big thank you to all of our staff who continue to work hard and to our patients for your understanding in these unprecedented times.

The changes we have made are to protect our patients and our staff, as well as coping with the strain placed on the NHS.   However, health problems still arise and we are still “open for business” albeit not business as normal. If you need to seek advice on a medical condition, it is important to do so. Please see below for information on how we are currently running our services.

For symptoms of suspected coronavirus, please use the dedicated coronavirus 111 website for advice before calling the surgery or phoning 111 unless you do not have access to the internet

Appointments

In keeping with national advice, we are not offering directly bookable face-to-face appointments.   All contacts need to be triaged remotely and managed in the most appropriate way. Please make note of the following:

• You can use our website to access e-consult – to get generic advice on a condition or putting a query for attention of a member of the practice team. This can them be put to the most appropriate staff member to respond. This is the preferred method of contact for routine problems or administrative queries.
• We are still operating a telephone triage service, whereby the duty clinician will speak to you about your problem. This is the preferred method of contact for urgent problems but also for people who cannot access online services.
• There are a number of other ways you may receive a response from the surgery – by email, text, telephone or video consultations (which requires a smartphone with camera function)
• The clinician will make a decision as to whether the problem can be dealt with remotely, or an appointment at the surgery is required.
• To practice social distancing it is necessary to limit footfall at the surgery – please be assured that if you are invited to attend it is because it is deemed clinically necessary and that we have worked hard to limit the risks associated with attending the surgery. You will be given instructions on what to expect if you are invited to attend for a face-to-face appointment.
• Please only attend if you have been asked to do so.
• Because of uncertainties over staffing levels going forward, we are not pre-booking appointments. You may however request to speak to a specific GP/clinician and where possible this will be accommodated. It might require some flexibility on which day this happens.

 Stay at Home |Protect the NHS |Save Lives

At Lyndhurst surgery in Hampshire the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and Health Checks. 

The surgery is purpose built and single storey, completed in 1986. It is situated at the top of Church Lane, which is a turning off the High Street entrance to the Car Park. The Entrance and all rooms are accessible to patients in wheelchairs, and there is a disabled lavatory. Please tell the receptionist if you need any special help when you phone for an appointment

Patient Access is a secure way of ordering your REPEAT prescriptions, making some GP and phlebotomy appointments and viewing your allergies and immunisations.

To enable you to do this you need to visit the surgery with ID - a registration letter will then be given to you to enable you to register an account.   Patients can only register in person and not on behalf of anyone else.  Once patients are over the age of 12 years they will not be permitted to have an account until they reach the age of 16.

Once registered you can download a free Patient Access App - make your appointments and order your scripts from your mobile phone or tablet.

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We are an accredited Learning Disability Friendly Practice.