Patient Participation Group

The Aims of the Patient Participation Group

We realise that people are generally very busy and may not have time to come to the surgery for regular meetings.  Therefore we have formed a 'virtual group' that can exchange views, participate in practice surveys and with whom we can consult from time to time by email or phone.

However, if you don't have an email address you can still get involved; the only stipulation is that you are a patient at Lyndhurst Surgery.

The topics that we will ask your opinion on will be varied and examples of topics for discussion could be opening times, patient's priorities and services that we can commission through the newly formed commissioning group.

In order that our responses to our surveys are truly representative of our patient base, we need young people, workers, retired people and patients with long term conditions to join this group.  Everyone is welcome to join!

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

FAQs

Q: Why are you asking people for their contact details?

A: We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement.

Q: Will my doctor see this information?

A: This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.

Q: Will the questions you ask me be medical or personal?

A: We will only ask general questions about the practice, such as short questionnaires.

Q: Who else will be able to access my contact details?

A: Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else. 

Q: How often will you contact me?

A: Not very often……maybe once every three to four months.

Q: What is a patient feedback forum?

A: This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need. 

Q: Do I have to leave my contact details?

A: No, but if you change your mind, please let us know

Q: What if I no longer wish to be on the contact list or I leave the surgery?

A: We will ask you to let us know by email if you do not wish to receive further messages.