Appointments

Appointments System

We are now making pre-booked appointments. These are currently all telephone appointments and you will be given a time you can roughly expect to be called. If a video consultation or face-to-face consultation is required this will be arranged by the clinician. For certain conditions you may be asked to send a photo if you have this facility (either via secure text message or email).

 If you have a usual GP, or are booking a follow-up appointment, please try to book with the same GP.

Appointments can be made online if you have signed up to online services, or by phoning reception. If you phone reception you will be offered an appointment. If you feel your problem is more urgent than this, please let the receptionist know and you will be given the options of being added to the duty list or completing an econsult.

You may be asked to send in a digital image.  Please read the attached protocol for further information.

 Face to Face Appointments

A GP or nurse may need you to attend the surgery but only if it is considered appropriate. We wish to assure you we are taking all necessary precautions in order to keep our staff and patients safe.

PLEASE PROVIDE YOUR OWN FACE MASK WHEREVER POSSIBLE.

E-consult

This is an online consultation platform which gives you the options of finding advice to help yourself, requesting the surgery's assistance with administrative problems (such as sick notes or referrals) or asking for advice/treatment for a medical problem.  This also gives the option of securely uploading photos for review. 

We aim to provide a response within 2 working days of these being submitted.

Late Arrivals

If you think you are going to be late for an appointment please contact the surgery as soon as possible to advise us.

Patients who arrive within 15 minutes of their booked appointment will be seen at the doctor or nurses discretion. 

If you are more than 15 minutes late we will need to re-book your appointment.

Home Visits

Patients that are housebound may request a home visit if you become unwell. This may be undertaken by a GP from the practice, a visiting GP or the frailty support team depending on the presenting problem and availability.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Hours - Appointments +

This is an appointment service which is available by contacting us at Lyndhurst Surgery.  The service is open Monday - Friday 18:30 – 22:00 and on Saturdays and Sundays from 08:00 – 22:00.

There are also appointments at Ringwood Medical Centre, Romsey, Testvale Surgery and in Winchester at Badger Farm.

You will be able to see a GP, an Advanced Nurse Practitioner, a Practice Nurse, a Healthcare Assistant and a physio. There is also a Mental Health Service available.

If you wish to cancel an appointment you can ring a central booking hub on 0333 321 8834.  They are not able to MAKE appointments.

If you see a Healthcare Professional at the above they will have access to your clinical records.  If you have opted to dissent from this we will need to amend that here at Lyndhurst, before your appointment.

This service has replaced The Practice at Lymington.

UPDATE AUGUST 2020 - There are currently no nursing appointments available during these sessions.

Lymington Urgent Treatment Centre

If you have sustained a minor injury which is no older than two weeks you can walk in between the hours of 08:00 and 21:00

OR

You have a newly presenting minor illness which requires urgent attention that you have been unable to see your GP about, then you can walk in between the hours of 08:00 and 21:00.

This service has replaced the Minor Injuries Unit at Lymington.

For more information click here

Phlebotomy (Blood Taking)

Lymington & Romsey hospitals are unable to accept walk in patients after the 28th August 2020.  It will be appointment only after this time.

 

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