You will need to sign up to online services before you can book appointments or order prescriptions online - You can do this by contacting us on 02380 282689
We are now making on the day bookable telephone and face to face appointments.
If you have a usual GP, or are booking a follow-up appointment, please try to book with the same GP.
Appointments can be made online if you have signed up to online services, or by phoning reception. If you phone reception you will be offered an appointment. If you feel your problem is more urgent than this, please let the receptionist know and you will be given the options of being added to the duty list or completing an econsult.
You may be asked to send in a digital image. Please read the attached protocol for further information.
Face to Face Appointments
We wish to assure you we are taking all necessary precautions in order to keep our staff and patients safe.
PLEASE PROVIDE YOUR OWN FACE MASK WHEREVER POSSIBLE.
For problems that are more urgent than normal appointments, you will be added to the Triage list. The On Call Doctor will assess the problem and you will receive contact that day. Due to having to prioritise according to varying demand and urgency of problems on the, we are unable to give you a time or a named clinician
Saturday Appointments and Out Of Hours GP Appointments
This is an online consultation platform which gives you the options of finding advice to help yourself, requesting the surgery's assistance with administrative problems (such as sick notes or referrals) or asking for advice/treatment for a medical problem. This also gives the option of securely uploading photos for review.
We aim to provide a response within 2 working days of these being submitted.
If you think you are going to be late for an appointment please contact the surgery as soon as possible to advise us.
Patients who arrive within 15 minutes of their booked appointment will be seen at the doctor or nurses discretion.
If you are more than 15 minutes late we will need to re-book your appointment.
Patients that are housebound may request a home visit if you become unwell. This may be undertaken by a GP from the practice, a visiting GP or the frailty support team depending on the presenting problem and availability.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Lymington Urgent Treatment Centre
If you have sustained a minor injury which is no older than two weeks you can walk in between the hours of 08:00 and 21:00
You have a newly presenting minor illness which requires urgent attention that you have been unable to see your GP about, then you can walk in between the hours of 08:00 and 21:00.
This service has replaced the Minor Injuries Unit at Lymington.
For more information click here
Phlebotomy (Blood Taking)
We offer a blood taking service here at the surgery.
Lymington & Romsey hospitals also offer blood test appointments and are unable to accept walk in patients. To book a blood test at Lymington, Southampton, or Romsey hospital, please call 02381 204877.
When we are Closed
NHS 111 Service
What is it?
It’s a NHS telephone number to help make it easier for you to access local health services. If you live in, or are visiting Hampshire, Portsmouth or Southampton you can now call 111 when you need medical help fast, but it’s not a 999 emergency.
You will be assessed, given advice and directed straightaway to the local service that can help you best. That could be A&E, an Urgent Care Centre, an out of hours GP, community nurse, emergency dentist or a late opening pharmacist.
You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year.
Calls from landlines and mobile phones are free.
How to access online patient services
What is patient online access?
Patient Access connects you to local health services when you need them most.
- Book or cancel GP and Nurse appointments online
- Order repeat prescriptions
- Look at your medication, allergies and immunisations
- Discover local health services for you or your family via your mobile or home computer.
You will be able to do this on a website, or an app, using a computer, a tablet or smartphone.
If you would like to register for online access, please call the surgery on 02380 282689.
Detailed access to your record
Once you are signed up to patient access, you have the option to request detailed access to your record. You will be able to see the following information online:
- Test results
To request this, call us on 02380 282689 and ask for a 'detailed access request form', you will then need to drop the form into the surgery with photo identification.
Please allow 14 days for your request to be processed.
Proxy access allows a parent, relative or carer to manage online services on behalf of another patient.
There are 3 age groups which need different forms completing:
- Children 0-10 - Parent/Guardian/Carer can complete the form and return to the surgery
- Children 11-15 - The child can opt for having their own access (but must have their own mobile number and email address), the child can opt of their parent/guardian/carer to have access or the child can opt of both to have access.
- Adults 16+
The form needs completing with all parties having signed (except the first group).
To request any of these forms, please contact reception on 02380 282689.
To use the NHS App you must be aged 13 or over and registered with a GP surgery in England.
Use the NHS App to:
- Get your NHS COVID Pass
- Get advice about coronavirus
- Order repeat prescriptions
- Book appointments
- Get health advice
- View your health record
- Register your organ donation decision
- Find out how the NHS uses your data
- View your NHS number
You can access your NHS covid pass without having to sign up to patient access, but to access everything else as mentioned above, you will need to sign up to patient access first. You can do this by contacting reception on 02380 282689.